(Frequently Asked Questions)
Critical Note:If you are not using the email you used when you first registered, you can not use this process. You will need to re-register. Notify the Webmaster so the original account can be deleted. Also, do not allow autofill to complete your username or password fields, because if you do, you will be trying to log into the site using old, invalid credentials.
It should be pointed out that this is a password reset and a three-step process. The first step is to verify who you are by your access to the email address you used to originally register. The second step is to get the verification code needed to authorize the site to open a password reset form. The third step is to open a form into which you will enter your new password and then enter it again to confirm it.
(Note: Check the "Helpful Registration Information" section above to find out what the minimum password requirements are.)
Three pieces of information are needed for this process: the username you used to register this account, the verification code generated by the site and a new password. If you have forgotten your username, you will need to get that information from the site. Go to the "I forgot my username. What do I do?" tutorial first. Once you have it, return to this tutorial.
- Click on the Login link at the top of the page. (A pop up window will open.)
- Click the "Forgot your password?" link.
- The "Registration and Membership" page will open. A section below the "Helpful Registration Information" bar will ask you for your email address.
- Enter your email address.
- Press "Submit"
- The "Registration and Membership" page form will change to Verification form. It includes a note about being sent a verification code email and fields to enter your Username and the Verification Code.
(Note: Make sure you have approved the website's emails to be sent to you. If you haven't received one, check your spam folder.) - You will receive an email from the site with the verification code needed for the above form. The verification link in the email will return you to the site with the verification code already entered in the verification field (recommended). Or you can use the form opened earlier on the "Registration and Membership" page, but on that form you will need to copy and paste the verification code from the email into the verification field in addition to entering your user name.
(Caution: The verification code is one time use only.)
Form opened when the verification email link clicked. - Enter your Username and the Verification Code, if needed.
- Click "Submit"
The form on the "Registration and Membership" page will change to one asking for a password and a password confirmation.
- Enter your new password in the "Password" field and again in the "Confirm Password" field.
- Click "Submit"
The form on the "Registration and Membership" page will change to a login page. You'll also see a note indicating the password reset was successful and you can now login. - Enter your Username
- Enter your new Password
- Click "Log In"
You should be good-to-go.
Remember, do not allow autofill to complete the username and password entries.